Using Bloomfire for Customer Support & Success can be a powerful tool to increase employee engagement, foster learning, develop a culture of knowledge sharing, and improve compliance. Here are some examples of how our top customers use Bloomfire for Customer Support & Success.
Bloomfire for Customer Support & Success
Deliver Superior Support with Customer Service Intelligence
“With Bloomfire, our contact center agents can achieve first-contact resolution from day one. Training now focuses on customer service, empathy, and problem-solving—not just technical steps—because the knowledge they need is always at their fingertips.”
There are over 40 ways to configure Bloomfire
Bloomfire transforms customer support, providing an AI-assisted knowledge base that eliminates stale and isolated information. Centralize escalation logs and tacit knowledge for a consistent service and faster issue resolution.
With a clear path to enhanced Enterprise Intelligence, discover how structured onboarding pathways and integrations with case management systems reduce ramp time for new agents, enabling better management of complex support cases with confidence.
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Benefits of Enterprise Intelligence for Customer Support & Success
With Bloomfire, experience scalable self-service, reducing ticket volume while preserving institutional knowledge during agent turnover. Accelerate agent ramp-up and unlock latent capacity, reducing overall cost-to-serve. Empower your support team with Enterprise Customer Service Intelligence. Deliver AI-powered, contextual knowledge to reduce average handle time and improve first-contact resolution rates by up to 18%.
Integrate your Customer Support & Success knowledge with an enterprise-wide framework. Get started today!
Enterprise Intelligence FrameworkRecommended Community Configurations for Customer Support & Success
Department
Internal Customer Support Knowledge BaseDeploy AI for smarter, faster customer service
Get real-time answers with AI-assisted supportReduce average handle time and increase consistency of service
- Create a single source of truth for all your support documentation
- Integrate directly with your ticketing and case management systems
- Connect with your customer support technology (e.g., telephony systems) for real-time content recommendations
- Segment your content by region, department, or software platform to ensure relevance
- Manage escalation processes and ensure your teams follow the correct procedures
Public Access
External Customer Support CommunityEmpower self-service with intelligent customer communities
Grow your community with a self-service knowledge base95% increase in content views and resolution rates
- Enable self-service with an open access public community
- Configure Bloomfire’s no-code and low code editors to personalize branding and organize content
- Answer your customer’s questions easily using Ask AI, trained on your knowledge base
- Cross-publish customer facing content between internal and external communities to drive consistency and eliminate duplication
- Offer user authentication for private access to secure content.
Public Access
Create your own experience with Bloomfire’s APILeverage Bloomfire’s content management and analytics tools with your own website and chatbots
Reduce cost-to-serve and leverage new AI capabilities36% improvement in service quality
- Easily cross-publish materials between internal and external communities
- Connect to your own web design, chat tool or AI agent via the Bloomfire API
- Learn which content is most effective using reliable data
- Leverage advanced analytics to fine-tune your content and fill knowledge gaps
- Completely control the user interface with your own design to match your website or tools
- Embed knowledge articles in customer facing tools or SAAS products
Frequently Asked Questions about Enterprise Intelligence for Customer Support & Success
Enterprise Intelligence provides customer support agents with the knowledge and insights they need to quickly and accurately resolve customer issues. From vast amounts of data, you can identify relevant information, such as past resolutions, product documentation, and customer history, empowering CS agents to deliver consistent and effective support.
Enterprise Intelligence in customer support can help surface potential issues and opportunities for customer success by highlighting user behavior, product usage, and feedback. This enables businesses to anticipate customer needs, personalize interactions, and offer timely solutions that lead to higher satisfaction, increased loyalty, and long-term customer relationships.
By providing agents with a unified view of the customer, platforms that spotlight Enterprise Intelligence ensure that every interaction is personalized and informed by previous communications and product usage. It eliminates the need for customers to repeat themselves, leading to faster resolution times and a more seamless, hassle-free customer service experience with business intelligence that builds trust and confidence.
Yes, Enterprise Intelligence significantly boosts agent efficiency. Integrating customer intelligence into automated repetitive tasks and having instant access to a centralized knowledge base helps generate optimal solutions to customer service issues. This reduces the time agents spend searching for information, allowing them to focus on complex problems and fostering a sense of accomplishment and empowerment that directly improves morale.
A customer success software that provides access to Enterprise Intelligence works by integrating data from multiple sources—including CRM, product analytics, and support tickets—to create a comprehensive view of each customer. It uses AI and machine learning to analyze this data, predict customer behavior, and provide actionable insights, enabling teams to engage with customers and drive successful outcomes proactively.
Integrate with Customer Support & Success
Bloomfire integrates seamlessly with the tools your customer support team uses daily, such as Salesforce and Zendesk, so that they can unlock a unified knowledge base directly within their workflow. Eliminate the need to switch applications, speeding up issue resolution and providing consistent answers. Our robust API integration capability also allows you to build custom connections, ensuring your Enterprise Intelligence in customer support flows to every essential system.
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See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.
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See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.